Privacy Policy

1. Introduction

Vrinda 1 Mall ("we", "us", "our") is committed to protecting the privacy of visitors to our website and users of our enquiry/popup forms. This Privacy Policy describes what personal data we collect, why we collect it, how we use it, and the rights you have in relation to your data.

2. Information We Collect

We may collect the following categories of information when you interact with our Site or contact our sales team:

• Contact information: name, email address, telephone/mobile number, city and any message you provide when enquiring.
• Enquiry details: the subject of your enquiry (e.g. retail shop, price list, floor plan, site visit) and any preferences you share.
• Technical data: IP address, browser type, operating system, pages visited, referring URL and timestamps for analytics and security.
• Marketing preferences: whether you consent to receive newsletters or promotional communications.

3. How We Use Your Information

We use personal data for the following purposes:

• To respond to enquiries, schedule site visits and provide price lists or brochures.
• To operate, maintain and improve the Site and our services (including analytics and performance monitoring).
• To send transactional messages (e.g. enquiry confirmations) and, where you have consented, marketing communications about relevant offers.
• To detect and prevent fraud, abuse or security incidents and to enforce our Terms of Use.

4. Legal Basis for Processing

Where applicable, we process personal data based on: (a) your consent (e.g., marketing emails), (b) performance of a contract (e.g., handling an enquiry), (c) our legitimate interests (e.g., site analytics, fraud prevention) or (d) compliance with legal obligations.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to provide site functionality and collect analytics data. Cookies help us remember preferences and improve user experience. You can control cookie settings through your browser and (where provided) via any cookie banner on the Site.

Common cookies we use:

• Strictly necessary cookies — required for site operation.
• Performance & analytics cookies — for understanding site usage (e.g., Google Analytics).
• Functional cookies — to remember choices such as language and form inputs.

6. Third-Party Services

We may use third-party services (such as analytics providers, email delivery services, map providers, advertising or CRM platforms) which may collect or process personal data. These services have their own privacy policies — we recommend reviewing them before interacting with third-party features.

7. Data Retention

We retain personal data only as long as necessary to fulfil the purposes described above or to comply with legal obligations. Enquiry records are typically retained for a reasonable period to maintain service and support; if you wish to request deletion sooner, contact us using the details below.

8. Data Security

We implement reasonable technical and organisational measures to protect personal data from unauthorised access, disclosure or destruction. However, no method of transmission over the internet or electronic storage is completely secure — absolute security cannot be guaranteed.

9. Your Rights

Subject to applicable law, you may have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data (where we have no legal obligation to retain it).
• Object to or restrict processing in certain circumstances.
• Withdraw consent where processing is based on consent.

To exercise your rights, contact us using the details below. We will respond within a reasonable timeframe and in accordance with applicable law.

10. Children

The Site is not intended for children under 13. We do not knowingly collect personal data from children. If you believe a child has provided personal data to us, please contact us to request deletion.

11. International Transfers

Personal data may be processed or stored in countries other than your country of residence. When transfers occur, we ensure appropriate safeguards are implemented to protect your information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when the policy was last revised. Continued use of the Site after changes signifies acceptance of the updated policy.

13. Contact Us

If you have questions or wish to exercise your data rights, please contact our privacy team:

• Phone: +919540795555
• Email: info@vrinda-1.com
• Address: Vrinda 1 Mall, Delhi–Agra Highway, Vrindavan (approximate location)

14. Governing Law

This Privacy Policy is governed by the laws of India. Any dispute arising out of this policy will be subject to the jurisdiction of the courts in the Mathura/Agra region (or another jurisdiction specified by the site operator).